ServiceNow and OpenAI have announced a strategic three-year partnership to integrate GPT-5.2 directly into enterprise workflow automation. The deal embeds OpenAI technical advisors alongside ServiceNow engineers, giving customers access to frontier AI capabilities without custom development.
The partnership introduces speech-to-speech technology using OpenAI models for breaking language barriers in enterprise communications. ServiceNow's AI Control Tower will provide centralized governance and orchestration, giving organizations visibility into how AI models are applied across workflows.
"Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI," said Amit Zavery, ServiceNow's president, COO, and chief product officer. Financial terms were not disclosed.